Exclusive Hotels' Manor House Hotel and Golf Club achieves five-star rating
The Manor House Hotel and Golf Club in Castle Combe, near Bath, has been awarded five-AA-stars.
Stephen Browning, general manager of the Manor House, said the award was recognition of hard work and unrelenting dedication of the hotel's team. "We are a family at the Manor House Hotel and we all take great pride and enjoyment in providing the best possible experience for our guests."
Some of the standards a hotel must meet to achieve a five-star-AA-rating include excellent staffing levels with well-structured and dedicated teams; exceptional levels of proactive service and customer care; the highest qualities of cleanliness, maintenance and hospitality; and enhanced services such as valet parking, escort to bedrooms, concierge service, 24-hour reception, 24-hour room service and full afternoon tea.
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