Glasgow hotel manager sacked for rude responses to TripAdvisor reviews

13 January 2014 by
Glasgow hotel manager sacked for rude responses to TripAdvisor reviews

A Glasgow hotel manager has been sacked after posting rude responses to critical reviews on TripAdvisor.

Virginia Giovanni lost her job at the Georgian House hotel in Glasgow, where room rates start at £20 a night, for her online comments to unhappy guests on the reviews site.

One reviewer gave the property a one-star rating and described it as "possibly the worst B&B accommodation" they'd ever stayed in and criticised the continental breakfast as "terrible".

The hotel response, for which Giovanni is understood to have been responsible, was: "If you want a good breakfast go to the Hilton and pay £100.00 a night. You pay little, you get little."

Elizabeth Morris, the Georgian House's owner, who lives in Israel, confirmed to the Scottish Daily Record that Giovanni had been fired for posting the comments and going missing from duties over the Christmas period.

A hotel spokesman said: "Basically, it was an errant member of staff. The woman put the comments on, making out that she was the owner.

"Elizabeth is writing to guests who stayed over that period to apologise."

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