Guests remained loyal despite ‘poison' claims

29 June 2006
Guests remained loyal despite ‘poison' claims

I was interested to read Philip Newman-Hall's opinion (Caterer, 22 June, page 20), "Hotel should sue over false poison claims".

While I agree that the coverage of our hotel's exoneration over food poisoning allegations was in no way comparable to the way the story was originally reported, we see no advantage or point in taking legal action.

Business has not been affected, we continue to be fully booked during the week, and our reputation remains intact.

What was extremely gratifying was the loyalty of our regular guests and clients who had faith in us and were not swayed by the many inaccurate stories in the press.

We all know that you should not believe everything reported by the media, and in our case this certainly proved to be true.

Paul Downing
General manager, London Marriott West India Quay hotel & Executive Apartments

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