The Caterer
Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

Guests remained loyal despite ‘poison' claims

29 June 2006

I was interested to read Philip Newman-Hall's opinion (Caterer, 22 June, page 20), "Hotel should sue over false poison claims".

While I agree that the coverage of our hotel's exoneration over food poisoning allegations was in no way comparable to the way the story was originally reported, we see no advantage or point in taking legal action.

Business has not been affected, we continue to be fully booked during the week, and our reputation remains intact.

What was extremely gratifying was the loyalty of our regular guests and clients who had faith in us and were not swayed by the many inaccurate stories in the press.

We all know that you should not believe everything reported by the media, and in our case this certainly proved to be true.

Paul Downing
General manager, London Marriott West India Quay hotel & Executive Apartments

Have your say
Click here to e-mail your comments. The editor reserves the right to edit comments.

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking