The head concierge at iconic London hotel the Ritz has been awarded The Lifetime Achievement Award by The Society of the Golden Keys.
Michael De Cozar has worked at the Ritz since 1973, where he started as a page boy employed to run errands for guests. He was later promoted to junior concierge, and, four years later he became London's youngest ever head concierge, aged 24.
Commenting on his award, Michael De Cozar said: "I am very proud to work at the Ritz London and very proud to be a member of the Golden Keys. I have worked at the hotel for 40 years and have been a member of the Golden Keys for over 30 years, so to be recognised like this is an absolute honour.
"Those people that know me are aware that I like to talk a lot and having this award bestowed on me was so overwhelming that for the first time in living memory I was actually rendered speechless."
Stephen Boxall, managing director of the Ritz London, added: "Michael's contribution to the calibre and continuity of service we offer at the Ritz is second to none. He always approaches his day with gusto, as if it was his first, and you never hear him say "no". Michael being recognised in this manner is a justified tribute for a bastion of concierge and we at the Ritz are enormously proud of all that he has achieved."
De Cozar is not the first of his family to have worked at the eponymous hotel; his father worked in room service and his brother Luis is still head luggage porter after 27 years at the hotel.
Founded in 1952, The Society of the Golden Keys of Great Britain and the Commonwealth aims to help foster links between concierges and develop networks between hotels.
Golden Keys members must all have been employed as "uniformed Concierges" at good hotels for a minimum of five years. It has member hotels across Britain and the Commonwealth, including major names such as Claridges and the Dorchester, as well as the Crowne Plaza, De Vere, Guoman (glh.), St Regis, Intercontinental, Radisson and Sheraton groups.