The shortlist for the Hotel Cateys Extra Mile award has been announced.
Four finalists have been selected for going above and beyond in the course of their everyday duties.
The award recognises those working at any level of the hotel industry. All previous winners, such as Chris Penn, Sylla "Amara" Ibrahima, David Mead-Male and Veronica Kingham, have undertaken something extraordinary, whether it is anticipating guests' needs, helping colleagues or supporting charities.
The winners will remain a closely guarded secret until they are announced at a celebratory dinner on 25 November at London's Park Plaza Westminster Bridge hotel.
To secure your place at the highlight of the hotel calendar, visit http://www.hotelcateys.com/
The Extra Mile award shortlist
Crown Plaza Leeds team
Owen Manod-Williams, maintenance manager, Cliveden House hotel
Jose Silva, maintenance manager, Dukes London
Clare Wright, director of procurement, Lancaster London