Hotels fall prey to faxline cons

11 August 2005
Hotels fall prey to faxline cons

Hoteliers are being ripped off by phone scammers who trick staff into faxing information to premium-rate lines.

Con-artists call hotel receptionists asking for information about the property to be faxed to them, but the number - which always changes but always begins with the digits 070 - is bogus and connects to a premium-rate line.

The fax call remains connected until someone notices the problem and manually disconnects it.

So far, three Von Essen hotels - Congham Hall Country House in Norfolk, Homewood Park near Bath, and Bishopstrow House in Wiltshire - have been targeted as often as three times a day for the past fortnight.

Janine Black, general manager of Homeward Park, said: "It's very frustrating when you're trying to run a business and look after genuine people, and it wastes staff time."

Telecoms industry watchdog Ofcom said allegations of number misuse were looked into on a case-by-case basis.

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking