The Savoy's guest relations manager Paula McMinn has the prestigious honour of being named the best receptionist in the world, but what can smaller or budget hotels do to make their welcome memorable? Rosalind Mullen reports
Your hotel guests can get a warm, fuzzy feeling from something as simple as a smile from the doorman, but how can you inject the "wow" factor into a welcome that makes your hotel stand out from the crowd?
Who better to ask than the Savoy's Paula McMinn (pictured), named best receptionist in the world at the David Campbell Trophy finals in Singapore in January.
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