The Caterer

IHG to launch airline-style reservations system

30 April 2015 by
IHG to launch airline-style reservations system
InterContinental Hotels Group (IHG) has announced the launch of "a next-generation guest reservation system" similar to the model developed by the airline industry.
Set to be introduced globally in 2017, the new system will replace IHG's current reservation system Holidex.
Richard Solomons, chief executive of IHG, said the collaboration with Amadeus will build on the group's "long track record of innovating through technology" which has included being "the first company to offer online bookings, having the highest rated app in the hotel and travel industry, and offering mobile check-in and check-out".
"The next-generation guest reservation system we will create with Amadeus will deliver a powerful global platform for hotels to manage guest interaction, will be intuitive for hotel teams, and will help us accelerate our work to revolutionise and personalise the guest experience through technology."
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