Service with a smile 21 February 2020 Tom Kemble of the Pass at South Lodge cooks up a pumpkin masterclass and shares why it’s important for chefs to meet their customers
In this week's issue...Service with a smile Tom Kemble of the Pass at South Lodge cooks up a pumpkin masterclass and shares why it’s important for chefs to meet their customers
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Jessica Patman – A Minute on the Clock

03 November 2010 by
Jessica Patman – A Minute on the Clock

Jessica Patman was named the W London Insider last month after beating hundreds of other applicants in the hotel group's intensive casting. She spoke to Janie Stamford about the unusual application process and her hunger for her new role.

How did you find the casting?

Jessica Patman I think it's a great way to find out what someone is really like. Most interviews only show a fraction of someone's personality and capability, so doing something like this was not only fun, but gave me the opportunity to show them what I am capable of under pressure and how I would deal with certain situations.

How did you cope with the unusual tasks?

JP I think the key to achieving my tasks, which included creating a new cocktail within five minutes and performing the perfect model walk on a catwalk, was to stay calm. I think that's what got me noticed.

Were any of the judges particularly difficult to impress?

JP I was nervous about meeting J. Alexander as I have watched him for years on shows such as America's Top Model. He asked me a few difficult questions but I am pleased to say I survived and he was really nice.

What aspect of your new role are you most looking forward to?

JP I'm mostly looking forward to the range of challenges I will be set day to day by guests - I think that will be extremely interesting. Going to work and knowing I could literally be asked to do whatever, whenever as long as it's legal!

What is your career background?

JP For the past two years I have been working in the night-life industry. Most recently, I ran a concierge company for a few select clients, valuable experience for the role at W London. I previously worked for a top London venue, responsible for coordinating exclusive member events.

When do you start?

JP I'm all set to start when the hotel opens on 14 February next year.

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