Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

Mandarin Oriental employees to donate 40,000 hours to good causes

22 August 2018 by
Mandarin Oriental employees to donate 40,000 hours to good causes

Mandarin Oriental London employees will donate about 40,000 hours to good causes across the capital as they wait for repairs to be completed after a fire forced the closure of the hotel earlier this year.

The 181-bedroom, five-red-AA-star, Knightsbridge hotel closed its doors after a blaze broke out on 6 June, just a week after a multimillion-pound renovation had been unveiled.

While repairs are carried out, ahead of an anticipated reopening in the fourth quarter of the year, new general manager Amanda Hyndman faced the challenge of keeping her workforce motivated and thanking all those who had offered help.

She told The Caterer: "We had a lot of support from the industry, the community and the general public so we wanted to give something back. We're in this situation where we've got time on our hands and we really wanted to do something meaningful to thank the local community.

mandarin-oriental-charity-amanda-at-felix
mandarin-oriental-charity-amanda-at-felix

oxfam-till-mandarin-oriental-charity
oxfam-till-mandarin-oriental-charity

Colleagues gathered together in the aftermath of the fire to discuss how 450 staff, who had found themselves without day jobs, could make a difference across London and devised the Fantastic London campaign.

Since that meeting staff have already volunteered at Oxfam charity shops, driven vans and organised stock for The Felix Project - which collects food that cannot be sold and distributes it to charities who provide meals for vulnerable people, given time to Kitchen Social - which provides healthy meals for children during school holidays as well as working with homeless charity The Passage, Evelina children's hospital, London Fire Brigade and employment support charity, Resurgo.

team-and-fire-engine
team-and-fire-engine

Hyndman added: "It's a wide range of things, it's where we felt we could make a difference and give time while we have so much time on our hands."

It's also important for Hyndman that the hotel's staff are kept engaged while it remains closed. She explained: "A hotel is bricks and mortar, even if it's the most beautiful hotel. The difference is the people, we have people here with very long service, with all their skills and knowledge, and my absolute priority since the incident has been to make sure that when we reopen we have all 600 colleagues in place because the last thing I want to do is lose them to other employers.

"The whole emphasis is to keep them motivated and engaged but what's been coming out of it is the fun they've had, the pride and achievement. It's incredibly rewarding and very humbling."

The Fantastic London campaign was unveiled at a boat party on the River Thames yesterday, with a second event to follow.

mandarin-oriental-staff-at-boat
mandarin-oriental-staff-at-boat

Photos by Marius Bukis

Mandarin Oriental anticipates ‘partial reopening' in fourth quarter of the year following fire>>

Amanda Hyndman to replace Gerard Sintes as GM of Mandarin Oriental>>

Welding work at Mandarin Oriental believed to have set fire to planted wall>>

Get The Caterer every week on your smartphone, tablet, or even in good old-fashioned hard copy (or all three!).

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking