The Caterer
Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

Marriott could face lawsuit and GDPR fine following data hack

03 December 2018 by

Marriott International has been the target of a US senator, class action lawsuit and could potentially face a GDPR fine following the announcement that the data of approximately 500 million guests had been compromised.

US Senator Charles Schumer has called on the hotel firm to reimburse those affected to allow them to purchase new passports, and two US-based law firms are understood to have filed a class action lawsuit against the company.

And despite Marriott being US-based, as some guests will have been citizens of the European Union, the breach falls under EU GDPR legislation meaning the hotel group could face a fine of up to €20m (£17.8m) or 4% of its annual turnover. Marriott's turnover in 2017 was $22.9b (£20.4b).

On 8 September 2018, Marriott was alerted to an attempt to access the Starwood guest reservation database and has discovered there has been unauthorised access to the database since 2014. Marriott acquired Starwood in 2016.

For approximately 327 million guests, the information included some combination of name, address, phone number, email address, passport number, Starwood Preferred Guest account information, date of birth, gender, arrival and departure information, reservation date, and communication preferences.

See next week's Caterer magazine for Craig's viewpoint feature on the Marriott hack.

Data of around 500 million Marriott guests hacked >>

Get The Caterer every week on your smartphone, tablet, or even in good old-fashioned hard copy (or all three!).

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking