Search
The Caterer

Not your woods! Hotel asked to change video ad after complaint

08 November 2017 by
Not your woods! Hotel asked to change video ad after complaint

A hotel has changed a video advertising its status as a wedding venue following a complaint to the Advertising Standards Authority (ASA).

The Gainsborough House Hotel in Kidderminster, Worcestershire, produced a video promoting what it could offer in terms of wedding packages.

However, a viewer complained that it was misleading because it implied that woodland featured in the video was part of the hotel's garden.

The ASA has approached the hotel and asked it to change the ad without making a formal ruling and the hotel agreed.

"On that basis we considered the matter resolved and closed the case," a spokesman for the ASA said.

Advertising Standards Authority and Travelodge solve airport hotel conundrum >>

Mitchells & Butlers grilled over Facebook steak ad >>

ASA complaint against Greene King alcohol promotion to children upheld >>

Videos from The Caterer archives

Are you looking for a new role? See all the current hospitality vacancies available with The Caterer Jobs

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.