Over the past 32 years, Bea Tollman has created a legacy in the 17 individually designed properties that make up the international Red Carnation Hotel Collection. She tells Janet Harmer how it all began
Every day, no matter where she is in the world, Bea Tollman receives a report of the performance of each of the 17 hotels that make up the Red Carnation Hotel Collection.
Pages of documents with occupancy figures, room rates, guest comments, performance data against competitors and images of special events are printed off (Bea does not use a computer) for her to analyse.
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