Harbour Hotels is rising fathoms above the competition by investing heavily in its innovative staff training programmes. Chris Gamm reports
How do you overcome the challenge of struggling to recruit and retain brilliant staff, coupled with the ambition to deliver brand consistency across an expanding portfolio of properties?
Few would take the step of investing £250,000 to build an academy to train front of house staff and apprentice chefs. But that's exactly what Harbour Hotels, a group of 16 sites across the south of England, unveiled in December 2018.
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