Upwardly mobile 20 September 2019 The founders of coffee and brunch chain Caravan are on the move, taking their business model to new Chelsea restaurant Vardo
In this week's issue... Upwardly mobile The founders of coffee and brunch chain Caravan are on the move, taking their business model to new Chelsea restaurant Vardo
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Secret service: how to use chatbots and AI to run your business 19 February 2018 by

For many people, artificial intelligence (AI) conjures up an image of scary humanoid robots taking over the world. But for a growing number of hoteliers, AI's increasing sophistication and ability to crunch through huge amounts of data, learning as it goes, is not so much scary as game-changing.

For example, 24-7 concierge chatbots have the capacity to absorb and give out more information that any human, and AI-powered booking engines and business performance technologies can drive more direct bookings and repeat customers at a lower cost.

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