The concierge at the London's Royal National hotel for 35 years was honoured with the Society of Golden Keys' Lifetime Achievement Award this evening.
He was among six award winners at the 13th annual MVP Golden Keys Concierge Awards event held at the Principal London hotel.
Speeches were heard from Madeleine Calon, first female president of the Society of the Golden Keys GB; Stewart Dymock, publishing director at MVP; and Paul Walters, general manager of the Principal London.
The full list of award winners included:
London Concierge of the Year Jose Pauco, the Milestone Hotel & Residences, London
Regional Concierge of the Year Kris Kay, Hard Day's Night hotel, Liverpool
Young Concierge of the Year Zaneta Kalinaite, InterContinental London Park Lane
The Society of the Golden Keys "Service Through Friendship" Award Michael Hagan, Four Seasons London Hotel at Park Lane
The Society of the Golden Keys "Lifetime Achievement" Award Ronnie McDowell, Royal National hotel, London
The Society of the Golden Keys "Associate of the Year" Award Bicester Village