The Cavendish's Ben Malpass named Clef d'Or International Concierge of the Year

01 February 2010 by
The Cavendish's Ben Malpass named Clef d'Or International Concierge of the Year

Ben Malpass, head concierge at the four-star Cavendish hotel, London, has been named as Clef d'Or International Concierge of the Year 2010 at the Clef d'Or International Congress in Lisbon.

He was selected to represent the UK against 11 other finalists in the international event after completing a written examination covering geography, general knowledge and concierge scenarios.

Since joining the Cavendish in 2005, Malpass has been recognised as the driving force behind the front-of-house team. He was awarded the front-of-house manager of the year award at the 2009 Hotel Catey's.

"We are absolutely delighted that Ben has won this award," said Ciaran Fahy, managing director at the Cavendish. "Since he joined the Cavendish, the front-of-house team has achieved guest satisfaction scores of over 95%. Ben leads from the front and ensures that guests receive the highest standards of service at all times."

Video: Red Carnation MD named Hotelier of the Year at Hotel Cateys >>

The concierge: The master problem-solvers >>

The Cavendish wins Considerate Hotelier award >>

By Janet Harmer

E-mail your comments to Janet Harmer here.

If you have something to say on this story or anything else join the debate at Table Talk - Caterer's new networking forum. Go to jobs

Blogs on]( Catch up with more news and gossip on all Caterer's blogs
[Newsletters For the latest hospitality news, sign up for our e-mail newsletters.
The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking