Search
The Caterer

Travelodge investigates security breach in customer database

Travelodge investigates security breach in customer database

Travelodge has launched an investigation after an apparent security breach on its customer database.

The budget hotel chain contacted users of its online service, warning them to be on the lookout for spam emails, according to the BBC.

In a letter to customers, signed by chief executive Guy Parsons, the company said that no financial information or payment details were stolen, and emphasised that Travelodge has not sold user data to a third party.

It went on to quote the spam email that has been received by some customers, which said: "Good day. Don't miss exciting career opening. The company is seeking for self-motivated people in United Kingdom to help us spread out our activity in the UK area."

The stolen names and e-mail addresses are typically used to send "phishing" messages to the affected customers, often posing as the company from which the data was originally stolen.

The emails usually ask recipients to click on a link that will infect their computer with malicious software. Other tactics employed by cyber criminals include emails that solicit financial information directly.

Users are advised by security experts to check the address where an email is sent from and the web URL of any links contained within.

Travelodge said it would provide further updates once it has completed an internal investigation.

\* Have you been affected by cyber crime? Tell us on Table Talk >>

Best Western Hotels confirms attempted data hijacking >>

Plastic peril - identity theft >>

Hotel security: An important selling point >>

By Janie Stamford

E-mail your comments to Janie Stamford here.

If you have something to say on this story or anything else join the debate at Table Talk - Caterer's new networking forum. Go to www.caterersearch.com/tabletalk

Caterersearch.com jobs

Looking for a new job? Find your next job here with Caterersearch.com jobs

[Newsletters For the latest hospitality news, sign up for our e-mail newsletters.
The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!