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Travelodge investigates security breach in customer database

Travelodge investigates security breach in customer database

Travelodge has launched an investigation after an apparent security breach on its customer database.

The budget hotel chain contacted users of its online service, warning them to be on the lookout for spam emails, according to the BBC.

In a letter to customers, signed by chief executive Guy Parsons, the company said that no financial information or payment details were stolen, and emphasised that Travelodge has not sold user data to a third party.

It went on to quote the spam email that has been received by some customers, which said: "Good day. Don't miss exciting career opening. The company is seeking for self-motivated people in United Kingdom to help us spread out our activity in the UK area."

The stolen names and e-mail addresses are typically used to send "phishing" messages to the affected customers, often posing as the company from which the data was originally stolen.

The emails usually ask recipients to click on a link that will infect their computer with malicious software. Other tactics employed by cyber criminals include emails that solicit financial information directly.

Users are advised by security experts to check the address where an email is sent from and the web URL of any links contained within.

Travelodge said it would provide further updates once it has completed an internal investigation.

\* Have you been affected by cyber crime? Tell us on Table Talk >>

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By Janie Stamford

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TagsHotels and Crime
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