With the current industry staffing crisis, operators need to think innovatively and look to technology for a sustainable workforce. Peter Willis explains
According to the latest statistics from YouGov, 42% of new employees joining the hospitality industry leave their jobs in the first 90 days. Historically, our industry has employed a young workforce, however, with current demographic changes due to a diminishing working age population, this is no longer a sustainable strategy: by 2020 we will have 670,000 fewer 16- to 25-year-olds. So, what can we do as an industry to ensure we retain and nurture our current pool of talent, while attracting not only the next generation but also our future hospitality workforce?
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