Customers affected by disability are estimated to be worth £2b, but many operators are failing to meet their needs. Robin Sheppard explains
A little consideration on the road can go a long way. Across the industry, we've each had to put up with the occasional patch of peeling wallpaper, cracked bathroom tile or mercurial WiFi connection. Yet more than 12 million people affected by disability in the UK face poor or inadequate access to hotels, restaurants, bars and clubs.
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