Learning and development manager, London Edition
Nominator Jose Ruiz, HR director
Proudest moment "Training managers in Miami, having co-written a customer service course that improved guest engagement levels by 5% in Q4 2017 at the London property."
Biggestinspiration "Attending a session with inspirational speaker Marcus Child. He made each person feel they could overcome challenges and achieve anything."
Ambition "To continue my career, training and inspiring the next generation of hospitality professionals."
Even before Charlie Brodie graduated from University College Birmingham with a first in food management in 2011, her potential had been noted. In fact, within the first fortnight of a 12-month internship at Indianapolis Marriott Downtown in the US, she was promoted to restaurant supervisor.
She returned to the UK for the 2012 Olympics as operations management graduate at the Kensington Marriott. Her next stop was with the opening team for London Edition as event operations manager, delivering a budget of more than £200,000 in the first year.
Brodie also strives to attract younger generations to the industry by appearing on judging panels and industry forums. She is no stranger to accolades, winning a Catey for HR Team of the Year 2016 and CIPD Award (finalist) for Best Recruitment and Talent initiative in 2016.
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