Play it again, Sam 13 December 2019 Sam Harrison returns to the floor at Hammersmith’s Riverside Studios, where his brasserie is set to be a blockbuster
In this week's issue... Play it again, Sam Sam Harrison returns to the floor at Hammersmith’s Riverside Studios, where his brasserie is set to be a blockbuster
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Cateys 2018: Best Employer Award – Cycas Hospitality

07 July 2018 by
Cateys 2018: Best Employer Award – Cycas Hospitality

Sponsored by Procure4

Cycas Hospitality doesn't measure labour turnover, it measures retention. When it comes to looking after its people, the hotel management company has some impressive statistics, having achieved a retention figure of 98% for the past 12 months.

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Co-founder John Wagner, who brought the extended-stay concept over from North America in 2008, has developed a cultural approach that means the 55 Cycas employees and 320 hotel 'Cycadettes' genuinely and enthusiastically believe the philosophy that they have just two tasks: to make guests happy, then to make them very happy.

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