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Cycas Hospitality doesn't measure labour turnover, it measures retention. When it comes to looking after its people, the hotel management company has some impressive statistics, having achieved a retention figure of 98% for the past 12 months.
Co-founder John Wagner, who brought the extended-stay concept over from North America in 2008, has developed a cultural approach that means the 55 Cycas employees and 320 hotel 'Cycadettes' genuinely and enthusiastically believe the philosophy that they have just two tasks: to make guests happy, then to make them very happy.
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