Sponsored by Blue Badge Access Award 2019
This award recognises the operators going above and beyond the requirements of the Equality Act in accommodating and catering for people with disabilities.
The Royal Lancaster London is a shining example of accessibility. Following an £85m refurbishment of the hotel, creating 411 bedrooms, four are now accessible. That doesn't sound like a big percentage, but Sally Beck, the general manager of the hotel, was not prepared to create an accessible room with a standard, inflexible template. Beck has a tetraplegic friend, so has first-hand feedback on disabled requirements, but also sought out the late Arnold Fewell, hotel marketing consultant, to advise.
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