Hotelier of the Year 2019 8 November 2019 Sally Beck, general manager of Royal Lancaster London, shares her people-first strategy for creating the 'happiest hotel'
In this week's issue... Hotelier of the Year 2019 Sally Beck, general manager of Royal Lancaster London, shares her people-first strategy for creating the 'happiest hotel'
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Inside Track: Neil Rankin on why street markets have all grown up 01 October 2019 by

Street food markets today are unprecedented territory, where service is taking a back seat and faster food – helped along by technology – must surely be the answer, says Neil Rankin

A few years ago I attended the opening of a Soho fish restaurant operated by a friend. They had built a beautiful space with excellent food and had decided to take a leap of faith with an at-table tablet ordering system.

It was a brave move, but it didn’t quite work out. The gains were all there: the speed my wine came to the table, the ease with which I could order dishes and getting the bill was a dream.

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