A new cohort of tech start-ups are helping restaurants deliver the personalised experience customers are used to with Amazon and Netflix in the physical world of hospitality. Elly Earls reports
WiFi has become an expectation in hospitality venues. In hotels, it needs to be free and high-speed or the property's image will start to suffer. It's also becoming increasingly difficult to find a restaurant, café or bar that doesn't offer at least a basic WiFi service.
But this doesn't have to be the case. A growing cohort of tech start-ups are focusing on bringing the online customer experience -think Amazon or Netflix - to the physical world of hospitality.
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