Viewpoint: Reward and recognise for profit, not loss

It's important to support staff with fair wages and a pioneering approach that puts them in the driving seat of their own success, says Nick Appell

What's the benefit of handsomely rewarding and recognising your staff and how do you measure the impact it has on your business?

This has been a key focus at Casna for the past 30 years and it's why we have one of the highest levels of staff retention in the hospitality cleaning industry. I wanted to share what we've learned along the way.