Upwardly mobile 20 September 2019 The founders of coffee and brunch chain Caravan are on the move, taking their business model to new Chelsea restaurant Vardo
In this week's issue... Upwardly mobile The founders of coffee and brunch chain Caravan are on the move, taking their business model to new Chelsea restaurant Vardo
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Viewpoint: service isn't a science, it's an art

04 December 2018 by
Viewpoint: service isn't a science, it's an art

Demonstrating empathy and taking the smallest considerations into account really make the difference with guests, says Simon Numphud

With consumer interactions good, bad or indifferent being regularly shared on social media, the customer's experience can set businesses apart from the competition and be a major influence on repeat business. The key to delivering a great experience lies in excellent service, making those working in the hospitality industry critical to its success.

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