A series of free webinars will take place next week, tackling the biggest issues facing the hospitality industry as it contends with varying degrees of operational challenges.
The People Summit webinar week will address the turbulence in the market caused by coronavirus and explore how hospitality operators can support their people, maintaining engagement and motivation in an unfamiliar operational landscape.
The webinars will take place each morning of the week, with industry leaders addressing the key issues challenging hospitality businesses. Speakers include Jacqueline Moyse of Mandarin Oriental Hotel Group, Hawksmoor's Will Beckett, Amanda Scott of Compass and Steve Rockey of Home Grown Hotels.
- The new priorities for people management, including bringing employees back into the workplace, creating flexibility and motivating through change.
- How to support your teams to deliver with new operating protocols.
- Addressing health and wellbeing issues among your teams.
- Strategies for minimising the potential disruption of coronavirus cases.
- The strategic approach to creating tailored commitments that set you apart as an employer for existing and future employees.
Day one: 19 October: 10am-11.15am
Looking after your teams: from mental health to management
How to support your teams to deliver exceptional results through reward, recognition, wellbeing support and work-life balance. We will explore the future of pay after coronavirus and the issues that matter most to your teams. This session will include managing mental health in a new working environment, contemporary leadership, equal opportunities, communication and getting the best out of your people.
- Sally Beck, general manager, Royal Lancaster London
- Will Beckett, founder and chief executive, Hawksmoor
- Sonya Dodson, HR partner, Access Group
- Amanda Scott, director of talent, learning & D&I, Compass Group
Day two: 20 October: 10am-11.15am
The future of work
How operations have changed in the new normal. This session will explore the new priorities for people management, including bringing employees back into the workplace, creating flexibility, helping remote teams work and engaging and maintaining motivation through change. We will also examine the new skillsets required of front of house employees and how they can be supported to take on this new responsibility.
- Kristofer Karsten, head of HR, Ceridian
- Jacqueline Moyse, vice-president of organisational development, Mandarin Oriental Hotel Group
- Eugenio Pirri, chief people and culture officer, Dorchester Collection
- Janene Pretorius, director of people, the Ivy Collection
Day three: 21 October 10am-11.15am
The new normal: managing issues around coronavirus in the workplace
Managing people in the workplace has become even tougher, with HR professionals and occupational health the first port of call for a host of questions that hadn't been considered before March.
This session will delve deeper into the options open to HR professionals when dealing with staff, including issues around privacy considerations for a staff member with coronavirus and payment of staff under quarantine, as well as strategies for minimising disruption and maintaining business as usual. We will also analyse the technology that can help you keep track of staffing issues and ensure that engagement and communication is prioritised.
- Jessica Foster, legal director, TLT
- Steve Rockey, people director, Lime Wood Group and Home Grown Hotels
- Sean Wheeler, people and culture consultant
Day four: 22 October: 10am-11.15am
Tackling the hospitality staffing crisis
Introduction: What your employees think about you
An exploration of the data from Best Places to Work in Hospitality, which was conducted between September 2019 and February 2020, identifying what employees thought about the industry then and how that might have changed. We will explore the new normal and address how to build upon previous initiatives and achievements to support employees in the coming months.
- Jane Sunley, founder and chairman, Purple Cubed
Panel: Tackling the hospitality staffing crisis
There has been huge turbulence in the labour market and so the priority for businesses now is to create some stability. This session will deliver the strategic approach to creating tailored commitments that set you apart as an employer for existing and future employees. We will discuss how to best present your business in order to attract employees and guests, while delivering on your brand promise throughout the employee journey.
- Jane Sunley, founder and chairman, Purple Cubed
- Robert Cook, chief executive, TGI Fridays
- Julia Edmonds, managing director, Lexington Catering
- Jo Simovic, chief operating officer, Umbrella Training
Day five: 23 October: 10am-11.15am
Mental Health - Supporting your teams to thrive
The current pandemic has put pressure on hospitality employees across the sector, with many facing financial losses, health anxiety and difficulty adjusting to new working conditions. Yet one of the few positives is an increased openness around mental health. Join this discussion to learn more about how to spot the signs that someone is not themselves, ideas for strategies on how to safeguard your team's health, and where to find support and resources. Because when your team thrives, so too will your business.
- Andrew Berrie, head of workplace wellbeing programmes (delivery), Mind
- Andrew Clarke, founder, Pilot Light
- Alex Hall, executive chef, Unilever Food Solutions
- Chantelle Nicholson, chef-owner, Tredwells
- Camilla Woods, services director, Hospitality Action