Chef James Martin praised for response to complaint over ‘truly awful burger'

04 April 2018 by
Chef James Martin praised for response to complaint over ‘truly awful burger'

Chef James Martin has been praised for his prompt and personal response to a complaint about a "truly awful burger" served at the James Martin Kitchen in Glasgow airport.

TV presenter Ewen Cameron posted a picture of the £9.50 cheeseburger on Twitter (above) and said: "Dear @jamesmartinchef I'm not one for complaining but I feel you need to see what your name is attached to @airportglasgow. This is your cheeseburger at your restaurant & priced at £9.50! I'm guessing you'll be annoyed as you're a man who prides himself on his food."

He added: "I don't mind paying the cost if it's worth it. It's £9.50 for a burger. Nothing else comes with it. I guessed this was going to be top notch for the price. Truly awful. I've had better motorway burgers."

Martin was quick to respond posting: "Hi Ewen I have just been made aware of this as I was working. Firstly can I apologise and I can assure you I will deal with it personally. Can I ask what time this was today and did you speak to a member of the team about this at the time. I apologise once again please DM me."

Cameron thanked the TV chef writing: "I was quick to tweet my complaint to @jamesmartinchef about a burger at his establishment. Well, I just wanted to publicly thank James for the correspondence I've had with him. It was appreciated & shows he cares. Something that isn't always the case in the catering industry."

James Martin Kitchen is a premium bakery highlighting British farm ingredients and quality baking in a café setting.

BBC says it has ‘no problem' with James Martin's accent after discrimination claims>>

James Martin to leave BBC Saturday Kitchen after 10 years >>

SSP opens two new James Martin Kitchens >>

Chef James Martin ‘banned' from making an omelette in public >>

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