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Destination dining: are the days of having your name above the door numbered?

08 September 2017 by
Destination dining: are the days of having your name above the door numbered?

For many chefs, the holy grail is their own Michelin-starred landmark restaurant, but the route to commercial and critical success has been broadening exponentially. In an increasingly casual and dynamic restaurant scene, Andy Lynes asks whether creating an iconic destination site should still be the dream

They've been dropping like flies. First James Durrant closed the Plough Inn in Longparish, Hampshire, in December 2015, then Tom van Zeller shut his eponymous Harrogate restaurant in July 2016 after seven years of trading, blaming Brexit. Arbutus in Soho served up its final meal soon after, with business partners Anthony Demetre and Will Smith parting ways after 20 years of collaboration on various London ventures.

Claude Bosi handed in the keys to Mayfair landmark Hibiscus in October that year and has since gone into partnership with Sir Terence Conran at Bibendum, while Ollie Dabbous closed his flagship restaurant earlier this year. Meanwhile, casual, buzzy modern restaurants, such as Smoking Goat, Kiln, Som Saa and Hoppers have become some of the hottest tables in town.

Sir Terrance Conran and Claude Bosi at Bibendum
Sir Terrance Conran and Claude Bosi at Bibendum
Could an asteroid shaped by an overheated property market, an uncertain economic climate, changing working patterns, global influences from travel and social media, and generational changes in tastes and consumer behaviour be hurtling towards the British dining scene, to make the sort of ambitious, accolade-accumulating restaurants that defined the 1990s and early 2000s extinct?

Aspiring to Michelin stars is definitely something that has been consigned to the past for van Zeller, who trained with Raymond Blanc, Tom Aikens and Pierre Koffmann. "I have no desire to go back into the restaurant industry because, in my view, it's changed," he explains. "I am considering perhaps doing a pop-up because of the limited resources I'd need regarding capex and ongoing overheads, which can be very difficult in a saturated market dominated by corporate chains with no real skill base but with more expensive branding.

"I closed Van Zeller because I ran out of money. I formed the company in October 2008 and opened on Friday 13 February 2009. In those five months the FTSE 100 dropped below 4,000 points, and that financial uncertainty followed me throughout the journey of my business. To then have Brexit come along and for financial uncertainty to raise its head again had me worried. I didn't want to continue to struggle financially."

Will Smith and Anthony Demetre
Will Smith and Anthony Demetre

Dislocation, dislocation, dislocation
Location was a major factor in Durrant deciding to close the Plough Inn and take the position of executive chef of the Game Bird at London's Stafford Hotel.

"Within the first three months it dawned on me that we'd picked the wrong village," says Durrant of Longparish in Hampshire. "I was fortunate enough to get on TV, and yet we could only fill it every weekend. We tweaked the food, improved our service level, but, along with that, staff costs rose as we got more chefs and waiters. After three and half years, it was continuing to make only a small profit."

The reason given in a press statement by owners Dabbous and Oskar Kinberg for this summer's closure of Michelin-starred Dabbous, which opened to universal critical praise in 2012, was that "a major undertaking set to launch in late 2017/early 2018 would require the entire team, complemented by additional members of staff to concentrate all their efforts on this ground-breaking new venue".

Peter Harden of Harden's restaurant guide believes there's a more straightforward explanation: "Because I do an annual survey, I'm particularly sensitive to the mismatch there often is between the celebrity of chefs and how well their restaurants are actually doing," he says. "Ollie Dabbous ran a restaurant that was exceptional when he opened it, but was really rather mediocre when he decided to close it - he'd over-extended himself quite a lot."

It's unusual for a lauded chef to close an established flagship restaurant to open another one rather than expanding, but it seems that Dabbous is in the process of reinventing himself - at least according to the press release, which states: "The restaurant will have a completely different identity to that of Dabbous."

The chef has also swapped gourmet dude food at the short-lived BarnYard for more than a hint of "wellness" at the Henrietta Hotel, where he oversees a menu punctuated by edible flowers, foraged herbs and grains. It's a radically different
career path from that of his mentor, Blanc, who has spent more than three decades evolving and refining his core business, Belmond Le Manoir aux Quat'Saisons.

There's more than a whiff of bandwagon jumping about it, but the move could be one that more top chefs follow.

"I think that may well be a sensible thing to do because we're seeing a change in taste quicker than ever," says Peter Martin, vice-president of data and research consultancy CGA. "In the eating-out sector, it's all about market share gain at the moment. It's fairly stable, which is good news, but there are still new entrants, so the competition is fierce, and people have the opportunity to go and try something new all the time; unless you really establish yourself, it's tricky. We've seen it in casual dining that the more established brands fall out of favour pretty quickly because there's something new coming along, and the same would apply to the top end. Unless you are a Jason Atherton with an established reputation, it's going to be tough."

Nevertheless, that fierce competition for market share has opened up a wealth of opportunities not available to previous generations.

"Back then, you'd have to save up or find an angel investor," says Harden. "Now someone who's got half an idea can start out from the back of a truck, achieve a reputation using social media, and know that if they get any traction at all there's venture capital prepared to plug in huge pipes of money to make that idea grow and scale internationally in a way you never could going back all those years."

Neil Rankin, who has a background in fine dining, having trained with Gary Rhodes and Michael Wignall, is one of the beneficiaries of this new money. He has opened two branches of his barbecue concept Temper in London within nine months, backed by leisure and hospitality investment fund Imbiba.

"I don't think I've ever done the big accolade thing. I never really aspired to do it. I'm more of a casual dining guy," says Rankin, who is already looking at further sites for Temper.

"There's too much focus sometimes on chefs' techniques. Sometimes they add to the experience, but a lot of times they don't. There are some seriously good chefs, like Sat Bains and Tom Kerridge, and they can pull it off, but for your average restaurant in London, it's not what people go out for."

Fickle foodies
The modern marketplace is increasingly influenced by the habits of millennials (a recent survey showed that spend on eating out is rising among 18- to 34-year-olds and falling among 35- to 54-year-olds), who, according to research, are less brand-loyal than their parents. What they want from a night out may not necessarily line up with what a traditional iconic destination restaurant delivers.

"We're much more inclined to think carefully about what our younger guests want," says restaurant consultant Mike Palmer, who co-owns Pike & Pine in Brighton with chef Matt Gillan. "When we wrote the positioning for Pike & Pine, it was about new luxury and what that means - it definitely didn't mean chandeliers and bow ties, because you can get that everywhere. We decided it was health, wellness, connection to nature, space, privacy - what you can't get if you live in a box in a city."

But with the number of restaurants opening at breakneck speed, and the fickle diner trotting from one to the other, can restaurateurs hope to create the sort of loyal customer base a destination restaurant often needs?

"You need those social butterflies and early adopters to help you spread the message," says Palmer. "But it raises the question: while you're flavour of the month, what are you doing for your loyal followers in the knowledge that they aren't going to be loyal forever?

Unless you make some effort to reach out to them and try and get them to invest emotionally in your business, create interest and reasons to revisit, you're in the shit."

There is therefore a need to innovate and at pace like never before, and that's not necessarily the strong suit of iconic restaurants where consistency is key in attracting the sort of guide book approbation that helps make their reputation.

For the second branch of Temper, for example, Rankin has given the menu a different emphasis with a range of curries and tandoor-roasted meats to enhance the barbecue concept of the original branch.

"We constantly innovate the menu," Rankin says. "Customers want new things, they want changes and specials, to come back and be excited by a new dish. For the staff, just to do the same thing every day is fine if you're trying to hit three Michelin stars, but if not that it's nice to change what your working day is and have a bit more fun."

Menu content isn't the only thing that has to be constantly updated to appeal to the millennial audience - format is crucial, too.

"I'm seeing fewer tasting menus and much more choice," says Palmer. "There's still expensive restaurants that do fantastic food, but you're more involved and engaged, the whole thing is a little more experiential. At Pao in Miami, for example, you pay for your bites separately, and then you have small plates, and
then you have large plates that you can share, possibly in a more millennial way because you get total choice over your menu."

Cost conscious
But according to Bruce Poole, chef-proprietor of over 20 years' standing with three Michelin-starred London restaurants (Chez Bruce, the Glasshouse and La Trompette), it won't just be customers who decide the future of iconic restaurants: "The overheads involved in running these kinds of restaurants are so significant, with rents going up - that this is going to be the driver, not necessarily what customers want. If you've got a certain square footage, you've got to get a certain number of customers in there and a certain number of sales per week.

If your smart, Michelin-starred, chef-led restaurant can't do the covers, it's not going to work."

Twenty-five years ago, chefs were likely to open their own restaurants in the image of their mentors, basing their own operations on places where they had worked long hours over many years, and were accordingly a perpetuation of the sort of places that might attract accolades. Now, with cheaper international travel and social media, the inspiration for a restaurant concept can come from anywhere.

With money pouring into large developments such as Nova in Victoria, the Bloomberg building in the City, and Battersea Power Station, which all focus on good-quality middle market eateries - such as Atherton's Hai Cenato (Nova) and Francesco Mazzei's Fiume (Battersea), does that mean chefs such as Tom Sellers at Restaurant Story, who still put stock in fine dining, are swimming against a tide that will inevitably wash them away?

Battersea Power Station, London
Battersea Power Station, London
"I came up with the idea for Story when I was 19, so it wasn't a case of bucking a trend but rather creating a restaurant as I thought it should be," says Sellers. "Before Story, I worked at some pretty serious restaurants worldwide, so I used what I'd learned and put my own spin on those experiences." Sellers admits he has no plans to open anything similar to Story. "I'm quite keen to open unique venues that fit in with their surroundings, but of course I'm interested in opening elsewhere. My first overseas venture in Hong Kong opens later this year, for example." Mark Birchall recognises that Moor Hall, his 50-cover fine-dining restaurant with rooms in rural Lancashire that opened in March, is something of an anomaly. "We've done something pretty ballsy. It's lucky that my business partner owns the property. I couldn't imagine opening a restaurant in Mayfair and paying rent - you'd have to be looking at doing 100 covers, surely. I think the rents are restricting people. You see fewer places like this one because there are fewer opportunities to do it." Birchall also admits that the fine dining at Moor Hall will be financially underpinned by the Barn, a 65-cover casual restaurant in a converted outbuilding that will also house a dairy, butchery, bakery and microbrewery. "We need the Barn to make the business work; it wouldn't make sense otherwise." For van Zeller, a secondary revenue stream is potentially the key to the success. "A freehold with rooms is possibly more sustainable than a standalone high street restaurant as I had," he says. "If you look at the success that Sat Bains and Simon Rogan have, they've both got rooms, and I think that business model, that extra income, is a little more sustainable." However, Bosi says that extra income from the ground-floor Oyster Bar was not the reason he decided to move into Bibendum, and that he was looking to relocate Hibiscus when the offer came from Conran. "It was a coincidence, nothing was planned. Downstairs is a big challenge because it was only seafood and the dinner trade was completely dead. We started doing breakfast again and we're doing it bistro-style at night, where we're doing the more the classic dishes from upstairs back downstairs. I tried to bring the place back to life. I wanted to do a cocktail bar but we couldn't do the financial side. I didn't want to spend too much in case it didn't work." Work ethic With fewer ambitious restaurants opening, and established places such as Restaurant Sat Bains, Restaurant Nathan Outlaw and the Devonshire Arms offering chefs a four-day week, it seems the demanding work regimes that helped forge the generation who went on to open iconic eateries are quickly disappearing. But Bosi believes the path a chef eventually takes is as much about nature as nurture. "You've got people who want to succeed in life and people who need a job. These people that accept three days' work and four days at home doing fuck all have no drive. I've got guys in my kitchen at the moment who are unbelievable. For us to succeed with what we want to achieve with Bibendum, we are all working together sometimes six days a week." Harden agrees the picture is not as bleak as it first appears. "The trade has been deskilled to a large extent and some things are being lost from the older generation. There are more opportunities now for younger people at the lower end, but I don't think that means there is not a potential new wave for those elite establishments. If you think about Clove Club, Lyle's, Story, the Typing Room, L'Enclume, the Star Inn - these are all restaurants of formidable quality which are breeding a new generation of committed and ambitious young chefs." Van Zeller sees the four days a week trading model as a way forward for the industry at the highest level. He singles out James Close at the two-Michelin-starred Raby Hunt in Darlington for particular praise. "He has proven that anything is possible," he says. "I really admire what he's doing. I think the journey he's been on has been quite remarkable. I must admit to a sense of envy for what he has: it seems to be a nice lifestyle, he's able to travel. It's great to see people like Close and Sat Bains redefining what it is to be a chef and being able to give them a better quality of life and more balance." But even if there is a new generation of dedicated chefs who could open the next wave of iconic restaurants, would they be foolish to do so? According to an executive summary issued by Enterprise Investment Partners (which runs the Imbiba fund) outlining the investment opportunity in Casper & Cole (the business behind Temper), an exit from the business will be sought within five years, with a target return of two and half times the £20m that it put in. "Given the size of the private equity market and the opportunity to roll the brand across London and/or provincially, Casper & Cole is well positioned for a profitable cash exit," the summary points out. Why slog behind a stove for decades when a neat idea could make you financially comfortable in a fraction of the time? "There'll always be a market for the best kind of restaurants, and I don't think they're going to be the Richard-Caring-Sexy-Fish kind of places," says Poole. "They're going to be the places where there's a fucking good cook in the kitchen and a heart beating, and it's owned by the person who's cooking or looking after customers. They may be more expensive and that may mean there will be fewer of them, but the public will always want those sort of places." Save
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