Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

Diners eating out more but less satisfied with restaurants, research finds

13 April 2018 by
Diners eating out more but less satisfied with restaurants, research finds

People are eating out more than they were 20 years ago but satisfaction with service and food in restaurants has fallen, according to new research by the University of Manchester.

The study found that while people are more likely to eat out with their families, they are less likely to be happy with the experience.

The proportion satisfied with the value for money offered by restaurants fell from 69% to 56% between 1995 and 2015, while satisfaction with the food itself dropped from 81% to 72%.

The proportion who were happy with the service and decor tumbled from 65% to 57% and from 57% to 48% respectively.

The findings were outlined by the university's professor Alan Warde at the British Sociological Association's annual conference in Newcastle this week.

Three researchers compared ratings given in 1995 and in 2015 by 2,100 people in London, Bristol and Preston for their last meal at a restaurant or cafe.

Diners increasingly taking healthy options into consideration when selecting venues >>

Food trends: what's new for 2018? >>

Five restaurant trends for 2018 >>

Get The Caterer every week on your smartphone, tablet, or even in good old-fashioned hard copy (or all three!).

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking