Heston Blumenthal gets £200,000 compensation for business lost to norovirus scare

22 March 2010 by
Heston Blumenthal gets £200,000 compensation for business lost to norovirus scare

Heston Blumenthal has received £200,000 compensation following a food-poisoning outbreak at his three-Michelin-starred Fat Duck restaurant.

Blumenthal closed the iconic restaurant in Bray, Berkshire, for two weeks in February and March last year after more than 500 diners were struck down by norovirus, or winter vomiting bug.

Insurers made the payout as compensation for lost business over the period while environmental health officials investigated.

The Health Protection Agency (HPA) released a report on its investigation into the outbreak earlier this month stating the official cause was contaminated shellfish.

The report pointed to "several weaknesses in procedures" at the Fat Duck including delayed response to the incident and staff working when they should have been off sick.

But the Daily Mail said that news of the insurance payout has angered customers who are still fighting the restaurant for compensation.

Deborah Darke, 53, a deputy headteacher from Ilfracombe, Devon, who was one of the diners who became ill, told the paper: ‘I'm incensed the restaurant has received this payout when so many are still waiting for compensation.

‘I understand that if he was supplied with contaminated food it is not his fault, but the report said there were hygiene issues. I won't be returning.'

A Fat Duck spokesman said: "Everyone affected was invited back as our guests.

"Those seeking further compensation are dealing with the insurance company AXA direct and we have no involvement in those claims as it is a private matter between AXA and the individual concerned."

Molecular gastronomy and beyond >>

Don't blame it on the oysters >>

Heston Blumenthal will not face legal action over norovirus outbreak >>

By Neil Gerrard

E-mail your comments to Neil Gerrard here.

If you have something to say on this story or anything else join the debate at Table Talk - Caterer's new networking forum. Go to www.caterersearch.com/tabletalk

Caterersearch.com jobs
Looking for a new job? Find your next restaurant job here with Caterersearch.com jobs

Blogs on Caterersearch.com](http://www.caterersearch.com/blogs) Catch up with more news and gossip on all Caterer's blogs
[Newsletters For the latest hospitality news, sign up for our e-mail newsletters.
The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking