Mitchells & Butlers admit breach of duty after nearly 300 fell ill in Exeter restaurant

01 July 2016 by
Mitchells & Butlers admit breach of duty after nearly 300 fell ill in Exeter restaurant

Nearly 300 people who fell ill at the Toby Carvery restaurant in Exeter are close to reaching a financial settlement with Mitchells & Butlers Retail Ltd after the company admitted a breach of duty.

A total of 280 people suffered from symptoms of sickness and diarrhoea after eating at the Exeter Arms over the Easter weekend in April 2015. Many were left unable to work for a number of days, while others had ruined holidays.

The public health department at law firm Irwin Mitchell is representing the claimants, who will now receive compensation upon establishing that their illness and other related losses were caused through the breach of duty.

Amandeep Dhillon, a public health lawyer at Irwin Mitchell, said that the necessary evidence is now being gathered to prove that the customers fell ill after visiting the pub.

"We hope that by taking legal action important lessons will be learned when it comes to dealing with outbreaks of illness in premises like this, where large numbers of people come together," he explained.

"In this instance the pub was closed after illness was reported to the management but continued to trade over the Easter weekend after closing for one day. However, further people fell ill after the pub reopened and it was closed once again for a specialist clean, along with the adjoining hotel."

John Williams, 68, from Bangor, Wales was staying at the Exeter Arms on holiday when he fell ill with diarrhoea and sickness. The symptoms he suffered lasted three weeks and ruined his holiday.

He said: "The symptoms I suffered were absolutely horrendous and stayed with me long after I left Exeter and returned home to Wales. It really did take its toll on me.

"I don't think enough was done to control the outbreak at the pub and the hotel and I hope that the management has learned lessons from what happened last year so this never happens again."

Also affected by the illness outbreak after eating at the Exeter Arms was David Amor, 55, from Ilminster, Somerset. He was also on holiday and suffered symptoms for five days.

"Hopefully things are now in place to prevent this kind of thing happening again as the last thing you expect when visiting a restaurant in the UK is to be struck down with illness," he said.

Mitchells & Butlers were unavailable for comment at time of going to press.

Almost 200 diners to sue Toby Carvery over norovirus outbreak >>

Woman awarded £250,000 in damages after chicken liver food poisoning >>

Welsh ‘super mead' could prevent food poisoning >>

Are you looking for a new role? See all the current hospitality vacancies available with The Caterer Jobs >>

Latest video from The Caterer

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking