Customer loyalty is the greatest challenge facing hospitality operators, according to The Caterer's research in partnership with EPoS provider Lightspeed. Elly Earls finds out how to harness technology to address it
Research carried out by The Caterer and EPoS provider Lightspeed has found that almost half of hospitality businesses cite customer loyalty as the hospitality industry's biggest challenge, closely followed by food waste, with personalised discounts and loyalty programmes deemed the most popular ways to prevent customers going elsewhere.
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