Changing the perception of hospitality, increasing training and support for middle managers and greater engagement with educational establishments will be required if the hospitality industry is to tackle the staffing crisis.
A round table hosted by Springboard and Gig, the online platform for flexible shift work, held at Kensington’s Ampersand hotel saw industry leaders debate how operators can attract and keep more people in the industry, earlier this week.
At the end of the conversation a list of key actions was drawn up, at the top of which was changing the perception of the industry with the wider public.
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