Top 30 Best Places to Work in Hospitality revealed

19 May 2021 by
Top 30 Best Places to Work in Hospitality revealed

The 2021 top 30 Best Places to Work in Hospitality were revealed yesterday at The Caterer's People Summit.

Now in its seventh year, the award sees retention specialists Purple Cubed join forces with The Caterer and associate sponsor Umbrella Training to find and showcase the 30 Best Places to Work in Hospitality.

Purple Cubed's founder and chief executive Jane Sunley, who spoke at yesterday's People Summit, commented: "This year's Best Places to Work in Hospitality survey had a new, simpler, post-pandemic format and we were surprised and delighted to see record entries. The competition was tough, and standards extremely high, with an overall average score of 93%.

"It's great to see resounding evidence that so many hospitality businesses did a great job at handling the pandemic and taking care of their teams in very trying circumstances. Many congratulations to the top 30 and well done to everyone who took the initiative to enter and therefore access this important feedback to help them shape the future of work."

Jo Simovic, chief operating officer of Umbrella Training, added: "The top 30 employers have managed to shine bright in the darkest of the times, and their employees have recognised this with the highest scores we have ever seen.

"We are proud to see so many of our business partners making the list. The importance of investing in your people and using the opportunities that the apprenticeship levy, kickstart scheme and government grants provide, are crucial in the current climate.

"A company's approach to its people strategy really represents its vision and values. This is the time for chief people officers to evolve to chief vision officers."

The top 30 Best Places to Work in Hospitality

The top six

In alphabetical order and qualifying for the Best Employer Award shortlist at the 2021 Cateys

  • Cheval Collection
  • The Dorchester
  • Kaffeine
  • PPHE Hotel Group
  • Thomas Franks
  • Victorian House

The top 30

7) Forest Park Country Hotel & Inn
8) The Ninth
9) Clevedon Hall
10) Restaurant Andrew Fairlie
11) Sam's Riverside
12) St Ermin's hotel
13) Oriental Club
14) Dakota Manchester
15) Bankside hotel
16) Switch Hospitality Management
17) Georgian House
18) The Athenaeum Hotel & Residences
19) Interstate Hotels & Resorts
20) The Pig at Bridge Place
21) The Assembly House
22) Cycas Hospitality UK
23) Millennium and Copthorne hotels at Chelsea Football Club
24) Bennett Hay
25) Maverick Venues
26) Farncombe Estate
27) 45 Park Lane
28) Dalata Hotel Group
29) RBH Hospitality Management
30) Rapport Guest Services

The list is derived from companies recommended by their own employees who, this year, completed five appropriately crafted ‘killer' questions reflecting the hospitality environment over the last 12 months.

The survey results (shared with all entrants individually) rate how well employers responded to the pandemic and provide information that will be critical towards targeting scarce resources as organisations begin to move forward out of the Covid-19 restrictions.

Best Places to Work in Hospitality key statistics

  • Average ENPS (employee net promoter score): +76
  • 'My company supported and treated me well throughout Covid-19': highest-scoring question, with 76% scoring 9-10
  • 'Overall, I am proud of the way my company handled the pandemic': second-highest scoring question, again with 76% scoring 9-10
  • 'My company prepared well for reopening(s) and/or changes to the way we operate': 74% scored 9-10
  • 'I felt informed about what was happening with my company throughout 2020': communication was the lowest-scored category, although only 12% of those surveyed scored it six or less.
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