The Caterer
Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

Consumers signal overwhelming approval for measures put in place by pubs, restaurants and bars

27 July 2020 by

Almost half of people who have visited pubs, restaurants and bars in the last two weeks have said the experience felt "different", but 94% said they were happy with the safety steps put in place and an overwhelming 96% were likely to recommend a visit.

Responses to the We Hear You survey, put together by CGA, UKHospitality and Yumpingo, have aimed to identify ways to increase consumer confidence and footfall.

Of the 4,866 customers who provided feedback, 52% felt their experience was not compromised by safety precautions. Of those that felt their experience was compromised, 88% understood that the precautions were necessary.

The results showed a consumer desire for safety measures to be in place, with 77% of diners stating that they considered the precautionary measures being taken before visiting a venue, while nearly half admitted to pre-visit nerves.

The majority of those who have eaten out since restrictions were lifted have visited places they know well, with just 14% of consumers trying new places.

Karl Chessell, director of food and retail at CGA, said: "The early results indicate that the industry is taking the right steps to increase hygiene standards and effectively communicate them to guests and will be particularly important in generating word of mouth about the safety of venues, with nearly all survey respondents now very likely or likely to recommend venues to family or friends."

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking