The Caterer

Pub manager

27 April 2005
Pub manager

What does this job involve?

  • Taking responsibility for all aspects of the operation of the pub
  • Recruiting and training staff
  • Ordering stock from suppliers and handling deliveries
  • Drawing up a marketing plan and handling promotions
  • Making sure that the customers are satisfied
  • Producing financial reports

What skills and attributes do I need?

  • Personnel skills
  • Communication skills
  • Marketing skills
  • Finance skills
  • Customer service skills
  • You need to be friendly and out-going
  • The long, unsociable hours mean that you need to be hard-working and flexible
  • Good physical fitness and good health is important
  • The ability to keep calm and even-tempered with awkward and sometimes drunk customers is vital
  • Knowledge of licensing legislation and hygiene, health and safety laws

How can I get this job?

There are a number of courses available from colleges, universities and various organisations.

Some large pub companies and breweries offer in-house training.

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