World Cup playlist, centralised menus and staff scoring system: The best new hospitality technology

The right technology can smooth a hospitality brand’s operations and ease transactions, resulting in increased customer satisfaction.

 

Specialist software is essential for operational efficiency and a friction-free environment that’s fighting fit and ready to compete in tough market conditions.

 

We have brought together the latest and greatest technology launches that enable hospitality operators to capture more spend and boost profit margins.

 

Find new hospitality technology options below.

 

Instant menu updates

 

Lightspeed has introduced Locations Manager, a command centre for multi-site hospitality businesses. Operators can share items, create menus and rapidly sync them across venues in a few clicks, while still allowing individual locations to make regional changes.

 

Price Lightspeed Locations Manager is included for free in any subscription for multi-site customers, with subscriptions from £79 per month

 

Music for the World Cup

 

Stylish Ambience has launched an automated ‘Sports Pack’ music playlist for the World Cup. The Stylish Ambience V2 platform behaves like a live DJ, taking away the burden of managing music for the duration of 16-hour trading days by adjusting music energy and pacing to match the natural flow of a venue, without staff intervention.

 

Price From £65 per venue per month

 

Staff emotional intelligence record

IntuitiveStay has launched Service Signature, said to be the world’s first emotional intelligence credential for hospitality professionals. The software gives staff a permanent professional record created from guest nominations rather than manager opinion. A staff member is scored across four pillars: empathy, resilience, anticipation and recognition, and progresses through Bronze, Silver, Gold and Platinum tiers. The scores belongs to the staff member permanently, regardless of where they work. Service Signature is free for the first 500 hospitality professionals to sign up and then free for the first staff member at every venue that joins the platform.

 

Price Free for all hospitality professionals

 

Free AI hotel visibility tool

 

Operto has launched GEO Consultant, a free tool that helps hotels understand how their properties appear in AI-generated travel recommendations and offers ways to improve. It evaluates how hotels appear in AI-driven travel search, using real prompts, and highlights whether visibility is driven by the hotel’s own website or third-party intermediaries, such as online travel agents.

 

Price Free

 

Centralised door keys

Property management system eviivo has introduced Device Manager, a new module within eviivo Suite. The manager centralises smart lock and property access management into the same platform as bookings and payments. Device Manager supports hundreds of smart lock models from major manufacturers as well as key cards and mobile keys. Once a lock is mapped to a unit, a unique access code is generated for each confirmed booking and remains valid from check-in to check-out, with early arrivals or late departures taken into account

 

Price From £2 to £6.50 per lock