P&G Professional, in partnership with the British Hospitality Association, has revealed the results of its "Best of British Hospitality" nationwide search competition.
The "Proud Sponsors of British Hospitality 30 Years On" campaign, questioned independent operators delivering the ultimate guest experience. The results allowed P&G Professional to compile a top tips guide to help operators deliver memorable guest experiences in the future.
FIVE TOP TIPS
It's all personal Customers look for that personal touch that makes them feel unique and makes a visit that bit more memorable.
Take feedback seriously Ask and make use of feedback - both positive and negative.
Working with neighbours Collaborate with other businesses in order to provide guests with a complete package. Teamwork among businesses can only pay off.
Gather insights at every point Make the most of your experiences, your guests' and colleagues' views. Visit your competitors and look for inspiration everywhere you go.