P&G Professional shares its Top Five Tips to achieve a Winning Guest Experience

22 February 2013 by
P&G Professional shares its Top Five Tips to achieve a Winning Guest Experience

P&G Professional, in partnership with the British Hospitality Association, has revealed the results of its "Best of British Hospitality" nationwide search competition.

The "Proud Sponsors of British Hospitality 30 Years On" campaign, questioned independent operators delivering the ultimate guest experience. The results allowed P&G Professional to compile a top tips guide to help operators deliver memorable guest experiences in the future.

It's all personal Customers look for that personal touch that makes them feel unique and makes a visit that bit more memorable.

Think laterally

Take feedback seriously Ask and make use of feedback - both positive and negative.

Working with neighbours Collaborate with other businesses in order to provide guests with a complete package. Teamwork among businesses can only pay off.

Gather insights at every point Make the most of your experiences, your guests' and colleagues' views. Visit your competitors and look for inspiration everywhere you go.

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking