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Poor-quality beverages disappoint hotel guests, says Pritchitts

31 October 2008

Independent research into hotel guests' in-room experiences commissioned by dairy supplier Pritchitts revealed that over a quarter of guests were less than satisfied with the in-room refreshments they had experienced during a hotel stay.

The main complaint was the poor quality of hot beverages, closely followed by poor quality milk and a disappointing selection of beverages offered.

Another concern was that the ingredients were not replenished enough by staff or that not enough tea and coffee sachets were available in the first place.

According to 20% of people surveyed, the solution to better quality tea and coffee is offering milk that tastes like milk.

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Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

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