Poor-quality beverages disappoint hotel guests, says Pritchitts

31 October 2008
Poor-quality beverages disappoint hotel guests, says Pritchitts

Independent research into hotel guests' in-room experiences commissioned by dairy supplier Pritchitts revealed that over a quarter of guests were less than satisfied with the in-room refreshments they had experienced during a hotel stay.

The main complaint was the poor quality of hot beverages, closely followed by poor quality milk and a disappointing selection of beverages offered.

Another concern was that the ingredients were not replenished enough by staff or that not enough tea and coffee sachets were available in the first place.

According to 20% of people surveyed, the solution to better quality tea and coffee is offering milk that tastes like milk.

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking