Tonrose introduces customer service system
UK trade linen company Tonrose has introduced a new OrderWise software customer service system to streamline the product order cycle from source to customer.
It can now process all customer orders and repeat purchases more quickly and efficiently by optimising stock levels, ensuring it has the right stock in the right place and at the right time for its clients.
Chris Porter, commercial director of Tonrose, said: "We understand our clients' needs and we continually review, refine and invest in our product ranges and customer service to meet those demands. We will be able to offer far greater insight and forecasting intelligence for each individual customer.
Tonrose is part of the wider Tonrose Group, which includes Tradelinens (luxury linen), Tielle Love Luxury (retail) and Sirona (specialist spa trade). The plan is to roll out the OrderWise system across the Group.
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