Fast-growing budget hotel chain http://www2.travelodge.co.u" target="_blank" rel="noreferrer">Travelodge is rolling out a new security device that masquerades as an identity badge for lone workers who fear they may come under verbal or physical attack.
http://www.connexion2.com" target="_blank" rel="noreferrer">Connexion2's Identicom - which replaces older, hand-held technology across more than 500 Travelodge hotels - allows staff who feel threatened to discreetly send a red alert to an alarm receiving centre.
This opens a live audio channel to the centre, where staff can monitor events, assess the level of support needed (including police intervention) and record the audio for possible use in court, where it qualifies as permissible evidence.
"There are occasions when staff members, working alone on reception, behind the bar or dealing with a customer's query - perhaps in their room - feel they need additional support," said Travelodge head of safety Clare Shinton.
"Our personnel find the device easy to use and it gives them confidence knowing that it could raise the alarm quickly if their safety was compromised."
The system complies with BS8484 (the British Standard for Lone Worker Device Services) and is accredited to the Secured by Design UK police initiative.
By Angela Frewin
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