Hotel Cateys 2019: Concierge of the Year

2019 winner: Alan Noone, the Berkeley

Sponsored by Joseph Alan London

The Berkeley’s executive head concierge Alan Noone manages a team of 30, which includes the concierges, the page team, doormen and luggage porters. He is well known for his sense of humour and connection with the hotel guests, and is cited as one of the main reasons for the many repeat stays at the 184-bedroom hotel in Knightsbridge, London.

Guests tell of the grace he has when handling difficult and challenging situations and how he has earned their trust. For example, on one occasion a guest had to send a billion-dollar contract to Bahrain by the next day. Noone booked a flight for one of his team to hand-deliver the contract so that the deadline could be hit.