Winner: Alex Wilson, Brown’s hotel
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Our judges were deeply impressed with how much the winner of the Front of House Manager of the Year award had achieved in his short career, both in the Rocco Forte group’s Brown’s hotel in Mayfair and the wider industry.
Alex Wilson was promoted from reception manager to front of house manager of the five-red-AA-star, 115-bedroom hotel earlier this year. Since his appointment he has introduced a multitude of measures to enhance the guest experience, as well as a raft of training schemes and programmes to support his team in meeting the exacting standards he sets.
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