Winner 2019: Bankside hotel, London
Sponsored by Access
The 161-bedroom Bankside hotel launched in October 2018 as a member of Marriott International’s soft Autograph collection, with the aim of becoming a hub for creatives.
Despite it having been open for only a year, our judges were so impressed by the front of house team that they have been named this year’s Front of House Team of the Year. What really stood out to the judges were the examples of staff going above and beyond to help the hotel’s guests. In one instance night manager Diana Boakyewaa saw a guest at Southwark station whose shoe had fallen onto the track. She gave the guest her own shoes, returning to the hotel to pick up a spare pair. Head ambassador Alice Elodie Vibert, spent a day off giving a couple a personalised tour around the local area, and the whole team has helped elderly neighbours in an adjacent building to dine in the ArtYard, even escorting them home.
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