2019 Winner: Tzveta Ivanova, the Milestone Hotel & Residences
Sponsored by P&G Professional
Tzveta Ivanova leads a housekeeping department that employs 38 people and Ivanova has seven direct reports.
Over the past 18 months Ivanova has guided the housekeeping team through the largest programme of refurbishment in the hotel’s history, all the while consistently achieving the highest scores for cleanliness, presentation and detail of any of the company’s properties: Ivanova and her team achieved 100% in the hotel’s most recent AA report; the 2019 Forbes inspection recorded 95% average scores across all four main areas of assessment; and Hotel Housekeeping Mystery Shop scores for the past 12 months have remained above 95%.
You need to be a premium member to view this. Subscribe from just 99p per week.
Already subscribed? Log In