The next chapter 6 December 2019 Lexington managing director Julia Edmonds on taking the helm at the caterer and her people plans for the future
In this week's issue... The next chapter Lexington managing director Julia Edmonds on taking the helm at the caterer and her people plans for the future
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Hotel Cateys 2019: Housekeeper of the Year

28 November 2019
Hotel Cateys 2019: Housekeeper of the Year

2019 Winner: Tzveta Ivanova, the Milestone Hotel & Residences

Sponsored by P&G Professional

Tzveta Ivanova leads a housekeeping department that employs 38 people and Ivanova has seven direct reports.

Over the past 18 months Ivanova has guided the housekeeping team through the largest programme of refurbishment in the hotel’s history, all the while consistently achieving the highest scores for cleanliness, presentation and detail of any of the company’s properties: Ivanova and her team achieved 100% in the hotel’s most recent AA report; the 2019 Forbes inspection recorded 95% average scores across all four main areas of assessment; and Hotel Housekeeping Mystery Shop scores for the past 12 months have remained above 95%.

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