Hotel Cateys 2019: Revenue Manager of the Year

2019 winner: Karen Tyson, Rudding Park

Sponsored by Talent Hive

Karen Tyson has made it her job to predict what guests of Rudding Park in Harrogate, North Yorkshire, want – down to the last detail.

With an innate ability to interpret analytics and forecast guests’ behaviour, she has helped the independent hotel, spa, restaurant, golf, wedding and events venue grow to an annual revenue of £19.5m since she joined as revenue manager in 2007. As head of sales and revenue, she now leads a team of 26 people, incorporating reservations, events, sales and account development. And while Rudding Park has undoubtedly benefited from considerable investment over the years, including the launch of the £9.5m spa in 2017, Tyson is credited with being a critical factor in its success.