2019 winner: Sally Pedder, the Dorchester
Sponsored by Christie & Co
Sally Pedder stood out among the judges for demonstrating great commercial ability and product knowledge, while inspiring her team and showing genuine care to customers at the spa at the Dorchester, London.
During her nine years at the five-red-AA-star, 250-bedroom hotel, Pedder has successfully built the spa into one of the best in the capital. She leads a team of 24 therapists, receptionists and attendants, who are given defined goals each month, which has helped grow overall spa revenue by 14% year-on-year.
You need to be a premium member to view this. Subscribe from just 99p per week.
Already subscribed? Log In