The full story of the three-year, £220m refurbishment of the Savoy hotel - warts and all - can be seen on a forthcoming ITV1 two-part documentary.
Narrated by actor Hugh Bonneville, the programmes cover the time from when the 650-staff were told that the hotel was to close, through the lengthy renovation process and into the first few weeks following the reopening on 10 October.
Key staff members are seen talking about their part in rebuilding the glamour and glory of the iconic hotel, while general manager Kiaran MacDonald explains why unknown structural problems resulted in the project being delayed on several occasions.
Once the builders left, the cameras captured the moment when the newly appointed staff entered the hotel for the first time and made their preparation for the first guests to arrive.
MacDonald is seen taking delivery of the final plants and blinds, while head butler Sean Davoren advises his team to sit on the toilet of each guest room to see what the guest sees and make sure everything is perfect.
The Savoy will be screened at 9pm on ITV1 on 13 and 20 December.
By Janet Harmer
E-mail your comments to Janet Harmer here.
If you have something to say on this story or anything else join the debate at Table Talk - Caterer's new networking forum. Go to www.caterersearch.com/tabletalk
Looking for a new job? Find your next job here with Caterersearch.com jobs